It also advised them to turn off their phones and use an alternative device until a remedy is provided. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.
SK Telecom, KT and LG Uplus have announced that customers who have purchased the Galaxy Note 7 can get a full refund for returning their handset.
Samsung Egypt has asked its agents to recall the Galaxy Note 7 from the market on Saturday because of a problem with the phone battery.
Samsung said it would replace the approximately one million smartphones already in consumers’ hands in 10 countries in the coming weeks.
Samsung officially confirmed the recall after reports revealed that some early users of the Galaxy Note 7 handsets said that the battery of their device had exploded while charging.
That’s according to an estimate by Bloomberg.
Samsung has sourced the Galaxy Note 7 batteries from two companies — Samsung SDI, and Chinese manufacturer ATL. Those looking for more information can contact its customer service team on 01 695 0367.
For Samsung, this is a major headache for a product that was highly-anticipated and positioned to serve as a direct competitor to the iPhone. “We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible”, Samsung Ireland said in a statement. It’s also expected to announce a new version of Apple Watch as well as final details of iOS 10, its mobile operating system.
An official recall would make it illegal for retailers to sell the Galaxy Note 7 in the US until the issue is resolved and a new, safer model of the device is available, according to 9to5Google.