New Zealand telecommunications company Spark will no longer be selling the Samsung Galaxy Note 7 following Samsung’s global notice of recall due to reported cases of the smartphone exploding.
The sale of Samsung Galaxy Note 7 smartphones in Fiji has been temporarily stopped after Samsung Electronics announced that the smartphone has battery problems.
The move follows 35 reports of battery-related issues, including fires and explosions.
Customers who have already bought Note 7s will be able to swap them for new smartphones. Samsung did not say when the Note 7 will be available for general purchase. For customers, who have Galaxy Note7 devices, Samsung will voluntarily replace their current device with a new one.
Samsung benefited from the popularity of the Galaxy S7, IDC said, and the Galaxy Note 7 was expected to keep that momentum going into the second half of the year.
In India, Samsung was to make the 5.7-inch screen phone at its facilities and sell within the country.
Samsung said an investigation into the complaints revealed a battery cell issue, and that it will stop all further sales of the Note 7 until it can correct the problem.
All Galaxy Note 7 owners will be given a $25 gift card or that amount off their bill “as a gesture of appreciation”.
We acknowledge the inconvenience this may cause but this is to ensure that Samsung continues to deliver the highest quality products to our customers. “I can’t comment on exactly how much the cost will be, but it pains my heart that it will be such a big number”, he said.
Mr Koh promised that the company would work with their worldwide telco partners to replace the phone ‘as soon as possible’.
Samsung’s probe on the matter revealed that some faulty batteries were indeed culprit, and the firm could issue the recall as early as this weekend. “We are encouraging customers to exchange their Note 7 by taking advantage of our Product Exchange Program”.