There is a software glitch affecting the Lighting EarPods that ship with the iPhone 7 and iPhone 7 Plus.
The issue appears to be that when the EarPods are connected to the phone’s Lightning port the remote volume control becomes unresponsive after a few minutes of inactivity. It doesn’t happen every time – but when it does, the in-line remote stops working, preventing you from adjusting volume, skipping tracks, activating Siri, or making calls.
Apple confirmed to the site that it is aware of the issue and it will be fixed with a future software update.
There is no headphone jack in the iPhone 7 and iPhone 7 Plus; hence, Apple shipped the phones with a set of EarPods and a Lightning connector. If you’re experiencing a similar technical issue with your new device, take a deep breath and check out some possible solutions below.
There have been several reports of the iPhone 7 and iPhone 7 Plus essentially getting stuck in airplane mode, and now Apple is reportedly issuing replacements.
It’s unclear at this point if the noise is a general issue of all iPhone 7 models or if it is just a problem with defective batches. Users have complained that it won’t work with most specialist capacitive gloves either.
However, this is not the only issue for iPhone 7 and 7 Plus users, as it seems iOS 10 is causing some Airplane Mode issues, where if it is turned on then off, people have been losing cellular access. Apple users have reported a hissing problem on the new iPhones, and it is being blamed on the A10 Fusion chipset.